Returns & Refunds

Last updated: September 17, 2026

We want you to receive the correct product in good condition. Please review the policy below before starting a return or exchange.

Return Window

Eligible items may be returned or exchanged within 14 days after delivery. Please contact us before sending anything back so we can confirm eligibility and provide the correct return instructions and return address.

Return Eligibility

To be eligible for a return, an item must generally be unused, undamaged, and returned with its original packaging and included accessories where applicable.

Customized prescription lenses, reading lenses, and other made-to-order lens products are not eligible for change-of-mind returns because they are produced to the customer’s specifications. If a customized item is defective or we made an error, contact us so we can review the issue and arrange an appropriate remedy.

Wrong, Damaged, or Defective Items

If you receive the wrong product, wrong variant, a damaged item, or an item with a manufacturing defect, email returns@ebjde.com as soon as possible and include your order number plus clear photos showing the issue. If the problem is confirmed to be our error, we will provide an appropriate replacement, refund, or return solution and will cover reasonable return shipping where required.

Change-of-Mind or Ordering Errors

If an eligible non-customized product is returned because you changed your mind or ordered the wrong size, color, quantity, model, or compatible part, you are generally responsible for the return shipping cost. Original shipping charges are non-refundable unless required by applicable law or the return results from our error.

Compatibility Returns

For replacement lenses and model-specific eyewear parts, please verify the brand, model number, size, and compatibility information before ordering. If you are unsure, email hello@ebjde.com or support@ebjde.com before purchase. Eligibility for a return depends on whether the item is customized and whether it remains unused and in returnable condition.

How to Start a Return

1. Email returns@ebjde.com with your order number and the reason for the return.
2. If the item is damaged, defective, incorrect, or incompatible, include clear photos and relevant model or size information.
3. Wait for our return instructions and return address before shipping the item.
4. Use a trackable shipping method and keep your tracking receipt until the return is completed.

Please do not send a return to an address printed on an outbound shipping label unless we have specifically confirmed that address for returns.

Refund Processing

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund after it is issued.

Late or Missing Refunds

If we have confirmed that a refund was issued but you have not received it, check with your bank or payment provider first because posting times vary. If the refund is still missing after the provider’s normal processing period, email returns@ebjde.com.

Undeliverable or Refused Packages

If an order is returned because the shipping address supplied at checkout was incomplete or incorrect, or because the carrier could not complete delivery, any refund or reshipment may be reduced by non-recoverable shipping or carrier charges where permitted by law. We will review the returned package before confirming the final resolution.

Cancellations

Please request a cancellation as soon as possible by emailing orders@ebjde.com. We cannot guarantee cancellation after an order has entered processing or has shipped. If an order has already shipped, the applicable return rules will apply.

Consumer Rights

Nothing in this policy limits any rights or remedies you may have under applicable consumer-protection law.

Contact

For return, exchange, or refund assistance, email returns@ebjde.com.