Before You Order

A few quick checks can help make sure you receive the right item and avoid delays.

1. Verify Compatibility

For replacement lenses, nose pads, temple tips, ear hooks, retainers, and other model-specific eyewear parts, check the brand, model number, size, and part design on your original frame before ordering. Match those details with the compatibility information on the product page.

If you are not sure, email hello@ebjde.com or our main support inbox at support@ebjde.com before ordering and send the frame brand, model number, a clear photo of the frame, and a photo of the part you want to replace. This gives us the best chance of helping you confirm fit before purchase.

Find the Right Eyewear Accessory

• Glasses sliding down: compare anti-slip ear grips and temple sleeves, or replace worn nose pads.
• Worn or missing nose pads: browse replacement nose pads and identify whether your frame uses screw-in, push-in or frame-applied adhesive pads.
• Loose screws or simple maintenance: see eyeglass repair tools and check the correct tool size.
• Scratched sunglass lenses: review replacement lenses and match the exact frame model and lens shape.

For step-by-step instructions, read How to Replace Nose Pads on Glasses. Accessories are sold separately unless the selected listing states otherwise.

Need a complete selection guide? Visit EBJDE Eyewear Guides & Fit Resources for our main guides covering nose pads, slipping glasses, straps, cases, repair tools, replacement lenses, cleaning and care.

2. Review the Selected Variant

Colors, sizes, quantities, lens features, and compatible models can vary by option. Review the selected variant, measurements, and product description before checkout.

3. Check Your Contact and Shipping Details

Please enter an email address you can access and double-check your shipping address before placing the order. If you need to request an address change or cancellation after ordering, contact orders@ebjde.com as soon as possible and include your order number.

4. Shipping & Tracking

Products ship from Shenzhen, China. Orders to other countries are international shipments. Processing normally takes 2–3 business days, followed by 5–11 business days in transit, Monday to Friday.

Free standard shipping is available on orders of US$59.99 or more. Estimated delivery is 7–14 business days. After shipment, tracking information will be sent by email. You can also use our Track Your Package page.

5. Returns

Returns are sent to Shenzhen, China. If you are outside China, this means international return shipping. For eligible change-of-mind or customer ordering-error returns, you arrange and pay the actual carrier postage; we do not charge a restocking fee. The complete address and return process are in our Returns & Refunds Policy.

Eligible items may be returned or exchanged within 30 days after delivery. Customized or made-to-order products and compatibility-related returns may have additional conditions. Review our Returns & Refunds policy before ordering. To start a return, email returns@ebjde.com.

6. Need Help?

Product or compatibility questions: hello@ebjde.com or support@ebjde.com
Order or delivery questions: orders@ebjde.com
Returns or refunds: returns@ebjde.com

Please also review our Shipping Information and Returns & Refunds pages before ordering.